Customer Care Center

Product Models

To retrieve, view and download the latest owners manuals with service parts, and maintenance videos you need to enter your products Customer Care Number (Model and Configuration Number).

Your Customer Care Number (Model and Configuration Number) identifies your unique product and makes sure you get the proper service manuals and videos for your specific heater. There are three model formats.

Format 1 Ex: AW250BHPD110037 is a 15 digit code required for all Guardian, Therma Grow, Tradesman Portable Forced Air, Premier Forced Air, and Sentinel Tube Heaters

Format 2 Ex: 900-377K-3 is the 7 digit code for all Classic Forced Air heaters

Your Customer Care Number (Model and Configuration Number) can be found on the data plate of your heater.

• Most Forced Air Heaters (Inside Door >>)
• Classic Forced Air Heaters (Side Panel >>)
• Sentinel/Oval 80/Sentry: On back of heater or on drop down panel

If you have correctly entered your number and are still getting this instruction message, your product code was not found in our system. Please contact LB White Customer Service for assistance:
Email customerservice@lbwhite.com or call 1-608-779-6100.